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The 47% Retention Advantage: What CRM Users Know About Keeping Customers

The 47% Retention Advantage: What CRM Users Know About Keeping Customersby: CRM ConnectPublished on: 03/05/2026

Businesses using a CRM see up to a 47% increase in customer retention. The reason? They actually know their customers. Here's how CRM-driven retention works.

Contacts & Leads
The 47% Retention Advantage: What CRM Users Know About Keeping Customers

Why Poor Follow-Up Costs Businesses 20% of Their Customers

Why Poor Follow-Up Costs Businesses 20% of Their Customersby: CRM ConnectPublished on: 02/05/2026

The average business loses 1 in 5 customers simply because of poor follow-up. Learn how a CRM ensures you never let another lead slip through the cracks.

Contacts & Leads
Why Poor Follow-Up Costs Businesses 20% of Their Customers

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